Terms and Conditions

General Terms and Conditions

This website is operated by www.alandor.dk. Throughout the site, the terms "we", "us", "our" and "the company" refer to www.alandor.dk. www.alandor.dk offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of these Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 - DEFINITIONS

In these terms, the following definitions apply:

Cooling-off period: the period during which the consumer can exercise their right of withdrawal.

Consumer: the natural person not acting in the course of a profession or business and who enters into a distance contract with the company.

Day: January 31, 2025

Continuous contract: a distance contract regarding a series of products and/or services where the delivery or purchase obligation is spread over time.

Durable medium: any means that enables the consumer or company to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the consumer's option to withdraw from a distance contract within the cooling-off period.

Company: the natural or legal person who offers products and/or services to consumers at a distance.

Distance contract: an agreement concluded within the framework of a system organized by the company for distance sales of products and/or services, where exclusively one or more means of distance communication are used up to and including the conclusion of the contract.

Means of distance communication: a means that can be used to conclude a contract without the consumer and company being physically present in the same place at the same time.

General Terms and Conditions: the present general terms and conditions of the company.

ARTICLE 2 - COMPANY IDENTITY

Company name: MAYLORA
CVR number: 85822663
Trade name: MAYLORA
VAT number: NL863755215B01
Customer service email: info@alandor.dk
Company address: Marimbastraat 20, 5802LX, Venray, Netherlands

ARTICLE 3 - APPLICABILITY

These General Terms and Conditions apply to every offer from the company and to every distance contract and order concluded between the company and the consumer.

Prior to the distance contract being concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is reasonably not possible, before the distance contract is concluded, it will be indicated that the terms can be viewed at the company's premises and that they will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, notwithstanding the preceding paragraph, the text of these General Terms and Conditions may be made available to the consumer electronically before the contract is concluded in such a way that the consumer can easily store them on a durable medium. If this is reasonably not possible, before the contract is concluded, it will be indicated where the terms can be read electronically and that they will be sent free of charge electronically or otherwise upon request.

If in addition to these General Terms and Conditions specific product or service conditions apply, the second and third paragraphs apply accordingly. In case of conflicting terms, the consumer can always invoke the provision that is most favorable to them.

If one or more provisions in these terms are at any time wholly or partially invalid or annulled, the agreement and these terms remain in force. The relevant provision will then immediately be replaced in mutual agreement by a valid provision that corresponds as much as possible to the original intent.

Situations not regulated in these terms shall be assessed in accordance with the spirit of these General Terms and Conditions.

Uncertainties regarding the interpretation or content of one or more provisions in these terms shall be interpreted in accordance with the spirit of these General Terms and Conditions.

ARTICLE 4 - THE OFFER

If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The company reserves the right to change or adapt the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the company uses images, these must be a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer are not binding for the company.

All images, specifications and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.

Images of the products are a truthful representation of the offered products. However, the company cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains sufficient information to make it clear to the consumer what rights and obligations are attached to accepting the offer. This includes in particular:

  • the price, excluding customs clearance costs and import VAT. These additional costs are borne by the customer. Postal and/or courier services will apply the special arrangement for postal and courier consignments in connection with the import. This arrangement applies when goods are imported into the EU country where delivery is to take place - which is also the case here. The postal and/or courier service will collect the VAT (possibly together with any customs clearance costs) from the recipient of the goods;

  • any shipping costs;

  • the way in which the agreement is concluded and which actions are required for this;

  • whether the right of withdrawal applies or not;

  • payment methods, delivery method and execution of the agreement;

  • the deadline for accepting the offer, or the period during which the company guarantees the price;

  • costs for distance communication if these are calculated on a basis other than the basic tariff for the used means of communication;

  • whether the agreement is archived after conclusion, and if so how the consumer can access it;

  • how the consumer can check and if desired correct the information they have provided before concluding the agreement;

  • any languages other than Danish in which the agreement can be concluded;

  • the codes of conduct to which the company is subject and how the consumer can electronically access these;

  • the minimum duration of the distance contract in case of a continuous contract.

Optional: available sizes, colors, material types.

ARTICLE 5 - THE AGREEMENT

The agreement is concluded, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the conditions attached to it.

If the consumer has accepted the offer electronically, the company will immediately confirm electronically receipt of this acceptance. As long as receipt of the acceptance has not been confirmed by the company, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the company will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the company will implement appropriate security measures.

The company may - within legal limits - investigate whether the consumer can meet their payment obligations, as well as all relevant facts and factors important for responsible conclusion of a distance contract. If the company based on this investigation has reasonable grounds not to enter into the agreement, it is entitled to refuse an order or request with reasons or attach special conditions to fulfillment.

The company shall provide the consumer with the following information along with the product or service - in writing or in a way that allows the consumer to store the information on a durable medium:

  1. the company's physical visiting address where the consumer can direct complaints;

  2. the conditions and procedure for exercising the right of withdrawal, or a clear statement that the right of withdrawal is excluded;

  3. information about warranties and existing after-sales service;

  4. the information mentioned in Article 4, paragraph 3 of these terms, unless this has already been given to the consumer before conclusion of the agreement;

  5. the conditions for termination of the agreement if the agreement has a duration of more than one year or is indefinite.

In case of a continuous contract, the provision in the preceding paragraph applies only to the first delivery.

Any agreement is concluded under the assumption of sufficient availability of the relevant products.

ARTICLE 6 - RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to dissolve the agreement without giving any reason within 14 days. The cooling-off period runs from the day after the consumer - or a third party designated by the consumer who has been announced to the company - has received the product.

During the cooling-off period, the consumer shall handle the product and packaging with care. The product may only be unpacked or used to the extent necessary to assess whether the consumer wishes to keep it. If the consumer exercises their right of withdrawal, the product - with all accessories and, if reasonably possible, in original condition and packaging - shall be returned to the company according to the reasonable and clear instructions provided by the company.

If the consumer wishes to exercise their right of withdrawal, they must notify the company within 14 days after receiving the product. The notification must be in writing, e.g. via email. After notifying the wish to withdraw, the consumer must return the product within 14 days. The consumer must be able to prove that the product was returned in time, for example by presenting a shipping receipt.

If the consumer after expiry of the periods mentioned in paragraphs 2 and 3 has not notified that they wish to exercise their right of withdrawal or has not returned the product to the company, the purchase is binding.

ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the consumer shall bear the costs of returning the products.

If the consumer has already paid an amount, the company will refund this as soon as possible and no later than 14 days after withdrawal. This assumes however that the product has been received back by the webshop or that unambiguous documentation can be presented that the product has been returned in its entirety.

ARTICLE 8 - EXCLUSION OF RIGHT OF WITHDRAWAL

The company can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the company has clearly stated this in the offer, or at least in good time before conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

  1. that are manufactured by the company according to the consumer's specifications;

  2. that are clearly of a personal nature;

  3. that by their nature cannot be returned;

  4. that can quickly deteriorate or expire;

  5. whose price depends on fluctuations in the financial market which the company cannot influence;

  6. for individual newspapers and magazines;

  7. for audio and video recordings and computer software where the consumer has broken the seal;

  8. for hygiene products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

  1. concerning accommodation, transport, catering services or leisure activities to be performed on a specific date or during a specific period;

  2. where delivery with the consumer's explicit consent has begun before the cooling-off period has expired;

  3. concerning betting and lotteries.

ARTICLE 9 - THE PRICE

I reserve the right, during the validity period stated in the offer, to change the prices of the offered products and/or services - including as a result of changes in VAT rates.

Notwithstanding the above, the company may offer products or services with variable prices if these are subject to fluctuations in the financial market which the company cannot influence. This dependence on market fluctuations and the fact that stated prices are indicative will be apparent from the offer.

Price increases within 3 months after conclusion of the agreement are only permitted if they are due to legal provisions.

Price increases from 3 months after conclusion of the agreement are only permitted if this has been agreed, and:

  1. the price increase is due to legal provisions, or

  2. the consumer has the right to terminate the agreement with effect from the day the price increase takes effect.

The place of delivery is determined in accordance with Article 5, paragraph 1 of the Dutch "Turnover Tax Act 1968", as being the place where the transport begins. In this case, delivery takes place outside the EU. As a result, the postal or courier service will charge import VAT and/or customs clearance costs to the recipient. The company therefore does not charge VAT on the sale.

All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of such errors. In case of printing or typesetting errors, the company is not obliged to deliver the product at the incorrectly stated price.

ARTICLE 10 - CONFORMITY AND WARRANTY

The company guarantees that the delivered products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of sound quality and/or usability and the existing legislation and/or government regulations in force at the time of conclusion of the agreement. If agreed, the company also guarantees that the product is suitable for other than normal use.

A warranty provided by the company, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the company under the agreement.

Any defects or incorrectly delivered products must be reported in writing to the company within 14 days after delivery. Return of the products must be in original packaging and in new condition.

The warranty period provided by the company corresponds to the factory warranty period. However, the company can never be held liable for whether the products are suitable for any particular individual use by the consumer, nor for advice regarding the use or application of the products.

The warranty does not apply if:

  • The consumer has themselves repaired and/or modified the delivered products or had them repaired and/or modified by third parties;

  • The delivered products have been exposed to abnormal conditions, have been handled carelessly, or contrary to the company's and/or packaging's instructions;

  • The defect is wholly or partly due to regulations which the authorities have set or will set regarding the nature or quality of the materials used.

ARTICLE 11 - DELIVERY AND EXECUTION

The company will exercise the utmost care when receiving and executing orders for products.

The delivery address is the address that the consumer has communicated to the company.

Subject to what is stated in article 4 of these General Terms and Conditions, the company will execute accepted orders as quickly as possible and no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only partially be fulfilled, the consumer will be informed of this no later than 30 days after placing the order. In such a case, the consumer has the right to dissolve the agreement without costs and may be entitled to compensation.

In case of dissolution according to the previous paragraph, the company will refund the amount that the consumer has paid as soon as possible and no later than within 14 days after dissolution.

If delivery of the ordered product proves impossible, the company will endeavor to make a replacement product available. Upon delivery, it will be clearly and understandably stated that a replacement product is being delivered. With delivery of replacement products, the right of withdrawal cannot be excluded. Any costs of returning replacement products will be borne by the company.

The risk of damage and/or loss of products rests with the company until delivery has taken place to the consumer or a third party designated by the consumer and announced to the company, unless expressly agreed otherwise.

ARTICLE 12 - CONTINUOUS CONTRACTS: DURATION, TERMINATION AND RENEWAL

Termination

The consumer can at any time terminate an agreement that has been entered into for an indefinite period and which involves regular delivery of products (including electricity) or services, observing the agreed termination conditions and with a notice period of no more than one month.

The consumer can at any time terminate an agreement that has been entered into for a definite period and which involves regular delivery of products (including electricity) or services, by the end of the agreed period, observing the agreed termination conditions and with a notice period of no more than one month.

The consumer can the agreements mentioned in the above paragraphs:

  • terminate at any time and must not be limited to termination at a specific time or in a specific period;

  • terminate in the same way as the agreement was entered into;

  • always terminate with the same notice period as the company has reserved for itself.

Renewal

An agreement that has been entered into for a definite period and which involves regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a new definite period.

Notwithstanding the above, an agreement for regular delivery of daily newspapers, news magazines and weeklies that has been entered into for a definite period may be tacitly extended for a period of no more than three months if the consumer can terminate the extended agreement with a notice period of no more than one month.

An agreement that has been entered into for a definite period and which involves regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can at any time terminate the agreement with a notice period of no more than one month - and no more than three months if the agreement involves regular but less than monthly delivery of daily newspapers, news magazines and weeklies.

A time-limited agreement for an introductory subscription to daily newspapers, news magazines and weeklies (trial or introductory subscription) is not tacitly extended and ends automatically at the end of the trial period.

Duration

If an agreement has a duration of more than one year, the consumer may at any time terminate the agreement after one year with a notice period of no more than one month, unless reasonableness and fairness dictate that termination before the end of the agreed period is unreasonable.

ARTICLE 13 - PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as mentioned in article 6, paragraph 1. In case of an agreement for delivery of a service, this period starts when the consumer has received confirmation of the agreement.

The consumer has the duty to immediately report inaccuracies in the stated or registered payment details to the company.

In case of non-payment by the consumer, the company - subject to legal limitations - has the right to charge reasonable costs, of which the consumer has been informed in advance.

ARTICLE 14 - COMPLAINT PROCEDURE

Complaints about the fulfillment of the agreement must be submitted to the company within 7 days after the consumer has detected the defects and must be fully and clearly described.

Complaints submitted to the company will be answered within a period of 14 days from the date of receipt. If a complaint requires a longer processing time, the consumer will within the 14 days receive a confirmation of receipt and an indication of when they can expect a more detailed answer.

If the complaint cannot be resolved amicably, a dispute arises that may be subject to a dispute settlement procedure.

A complaint does not suspend the company's obligations, unless the company has stated otherwise in writing.

If a complaint is assessed by the company as justified, the company - at its own choice - will either replace the delivered products free of charge or carry out repairs.

ARTICLE 15 - DISPUTES

On agreements between the company and the consumer to which these General Terms and Conditions apply, only Dutch law applies - even if the consumer has residence abroad.

ARTICLE 16 - PERSONAL INFORMATION

When submitting personal information via the store, our privacy policy applies. You can see our privacy policy for further information.

ARTICLE 17 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions - including information related to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct such errors, inaccuracies or omissions and to change or update information or cancel orders if information in the Service or on any related website is inaccurate at any time - without prior notice (including after you have submitted your order).

We are under no obligation to update, amend or clarify information in the Service or on any related website - including but not limited to pricing information - except as required by applicable law. No specified update or refresh date in the Service or on any related website should be taken to indicate that all information has been modified or updated.

ARTICLE 18 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 19 - CESOP
Due to the measures introduced and tightened for 2024 regarding 'Amendment of the Turnover Tax Act 1968 (Act implementing the Payment Service Providers Directive)' and thus the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may possibly register information in the European CESOP system.